Contact and call centers reimagined

Planning flexible workforce and workplace strategies

Should you bring your business-critical contact and call center staff back onsite?

Before the pandemic, remote and hybrid work was only for the lucky few and certainly never for contact or call center agents. When the pandemic forced all non-essential workers around the world to work from home, we learned that operating remotely is beneficial. Many businesses even saw productivity increases.

Anaplan Global Head, HR/Workforce Solution Management, Zoe Hruby and Anaplan Head of Solution Consulting, EMEA Pinakin Patel, discuss some of the dependencies and variables to consider as you navigate the future of work for your organization. Watch the on-demand webinar as Zoe and Pinakin explore:

• Anchoring your decision to business goals and strategy.
• The importance of continuous, dynamic planning and execution.
• Coming to terms with the fact that organizations can’t go back to the way it was.
• Re-evaluating the what, the how, and the where of work.
• Reimagining the future and how you can start building a flexible work environment.