Dialing in success: Closing healthcare contact center workforce gaps with modern capacity planning and forecasting

Amidst ongoing challenges such as rising costs, supply chain disruptions, staffing shortages, and accelerated digitization, patients are demanding a higher level of care and support. Consequently, the role of your contact center has become increasingly pivotal to achieving seamless operations, cost efficiency, and patient satisfaction.

To keep pace with patient expectations, you must prioritize both real-time and long-term planning to proactively anticipate changes in healthcare demands, navigate workforce gaps accordingly, and strategically prepare for scenarios that can impact the health of your organization.

Read the eBook to:

• Gain insights into the areas where workforce gaps commonly occur and hinder forecasting accuracy

• Learn how careful workforce planning helps fuel efficiency and mitigate risks

• Explore real-world healthcare examples that highlight how Anaplan resolves workforce challenges and optimizes operations