Anaplan for Workforce Capacity Planning in Contact Centers

Is your contact center overwhelmed by channel complexity, staff burnout, and growing pressure to reduce costs? Are you feeling the pressure to accelerate your deployment of AI? You’re not alone. Manual planning, spreadsheet-based processes, and disconnected systems only make things worse for contact center and operations leaders. This leads to higher costs and inconsistent customer service. 

Download this datasheet to find out how you can take the guesswork out of capacity and demand planning and achieve the following: 

• Reduce queues and wait times and improve staffing allocation by streamlining forecasts across all channels and time horizons. 

• Reduce costs and effectively balance agent capacity and skill levels by analyzing trends against transactional volumes over time.  

• Improve SLA and CSAT/net promoter score (NPS) through skills and capacity rightsizing and alignment.