Anaplan names Hyune Hand as Chief Customer Officer to deliver outsized value to the company’s growing global customer base

Anaplan, a market-leading platform for connected planning that enables better business decision-making, today announced the appointment of Hyune Hand to the position of Chief Customer Officer. 

A veteran of the technology and corporate data information sectors, Hand brings a wealth of sales and customer success experience to the position, and a proven track record leading P&L driving levers to deliver profitable growth. She joins Anaplan from Park Place Technologies (“PPT”), where, as president of sales and marketing, and chief of staff, she oversaw the successful deployment of key strategic growth initiatives for the global business. Before PPT, Hand served as senior vice president of Customer Engagement for Neustar, a Transunion company, where she implemented a customer success strategy that grew the company’s customer retention to a mid-90% rate.   

In her new role, Hand will report to Chief Revenue Officer Bill Schuh and will oversee Anaplan’s global Customer Success organization. As Chief Customer Officer, Hand will be responsible for spearheading strategic initiatives to accelerate value delivery for the more than 2,400 businesses – including brands like L’Oréal, Jaguar Land Rover, and ServiceNow – that rely on Anaplan to address their daily planning needs. 

“We are at an inflection point for global businesses when it comes to planning. Traditional planning cycles no longer work – today’s environment requires real-time financial and operational decision-making,” said Bill Schuh, Anaplan’s Chief Revenue Officer. “Hyune is a seasoned technology leader who understands this dynamic. I am confident she will elevate our customers’ Anaplan experience and, in the process, optimize their decision excellence.”

In addition to joining the organization’s Go-To-Market (GTM) Leadership Team, Hand will join Anaplan’s Executive Committee, working collaboratively with leaders across the organization to enhance the full customer lifecycle – from pre-sales inquiries to post-implementation support. 

“I have been a fan of Anaplan and its leadership team for some time now and am honored to have the opportunity to join as Chief Customer Officer at such a pivotal time in the company’s history,” said Hand. “Anaplan’s customer-first strategy, commitment to disciplined execution, and values-based culture align directly with my leadership style. I look forward to working with the team to unlock value and position our customers, and our organization, for outsized growth.”

Hand has also served in leadership roles at Agility Recovery Solutions, Inc., DigitalGlobe Inc., and D&B Corporation, and holds a B.A. in Business Administration from Grove City College in Pennsylvania.

About Anaplan

Anaplan provides a market-leading platform for connected business planning that enables better decision-making. By dynamically connecting financial, strategic, and operational plans in real-time, Anaplan’s connected planning platform facilitates the agility needed to address the accelerated decision cycles associated with planning and scenario analysis. Anaplan helps more than 2,400 market-leading customers in over 50 countries navigate their daily planning and decision-making challenges with confidence. To learn more, visit www.anaplan.com.